Widerrufsrecht

At Geo Fashion, we are committed to providing our customers with a completely transparent, fair, and professional shopping experience. This national and international return policy is designed to ensure that every customer understands their rights, responsibilities, timelines, and processes. We want our customers to shop with confidence, knowing that our return, refund, and exchange procedures are clearly defined and free from any misleading claims or hidden terms.

We accept returns from the following countries:

Canada, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States, Armenia, Georgia, Kuwait, Oman, Qatar, Saudi Arabia, Belarus, Greece, Hungary, Iceland, Lithuania, Luxembourg, Malta, Romania, Greenland, Australia, Austria, Belgium.

1. Notification Requirement

Before returning any item, customers must notify us first. Returns submitted without prior notification will not be accepted. Notification ensures that we can provide a Return Authorization (RA) and specific instructions for returning the item safely and efficiently. To notify us, please contact our support team at support@geofashion.us with the following information:

  • Order Number
  • Item Name and Quantity
  • Reason for Return

Once your return request is approved, we will provide a Return Authorization (RA) and detailed instructions, including the return shipping label and packaging requirements. This process ensures your return is processed smoothly and efficiently.

2. Return Timeframes

We operate under two distinct return timelines, depending on your location:

2.1 General National & International Returns

  • For most countries outside the EU, customers may return items within 15 calendar days of delivery.
  • The 15-day period begins from the date of delivery as confirmed by the shipping carrier.
  • Returns initiated after 15 days may not be accepted unless the item is defective or damaged during shipping.

2.2 European Union (EU) Returns

  • In compliance with EU consumer protection laws, customers in the European Union are entitled to a 14-day cooling-off period.
  • During this period, EU customers can return items for any reason, including if they simply change their mind, without being required to provide justification.
  • The 14-day period begins from the day the customer receives the item.
  • EU customers should notify us via support@geofashion.us before returning any item, in accordance with the notification requirement.

3. Eligibility for Returns

If you wish to request a return due to a sizing issue or because the color received does not match your expectations, please review the following requirements:

Size Issues

To process a return request for an incorrect size, customers must provide clear photographs showing:

  • The item laid flat with a measuring tape indicating the actual measurements.
  • The size tag attached to the item.
  • A full photo of the item.

These photos are required to verify whether the item matches the measurements listed on our size chart. If the item was shipped in the wrong size, we will assist with the return & exchange process accordingly.

Color Concerns

If you believe the color of the item differs significantly from what was shown on our website, please provide:

  • Clear photos of the item received.
  • Photos taken in natural lighting whenever possible.
  • A full image of the product showing the color concern.

Quality Concerns

If you believe the product quality does not meet your expectations, please contact us within 15 days of delivery and provide clear photos of the item along with a description of the issue.

All quality-related claims are reviewed on a case-by-case basis. If a manufacturing defect is confirmed, we may offer a replacement, refund, store credit, or compensation.

General Return Requirements

  • The item must be unused, unworn, and in its original condition.
  • All original tags, packaging, and accessories must be included.
  • Return requests must be submitted within the applicable return period after delivery.
  • Failure to provide the required photos may delay or prevent the processing of your return request.

Our support team will review the submitted photos and provide further instructions regarding your return eligibility.

4. Return Procedure

The return procedure is designed to be straightforward and transparent, minimizing inconvenience for customers:

  • Notify Us First: Contact support@geofashion.us with your order details. Obtain a Return Authorization (RA). Returns without RA approval will not be accepted.

  • Secure Packaging: Items must be securely packaged to avoid damage during transit. Please use the original packaging, and ensure all original tags are attached to the item.

  • Return Shipping: 
    • Geo Fashion will pays return shipping if the item is defective, damaged, or the wrong item was sent.
    • Customer pays return shipping charges (Flat 11.99USD), reasons (changed mind, ordered wrong size, wrong color, no longer wanted the item) etc. which will be deducted from the refund amount.

  • Return Address: All national and international returns should be sent to:
    7901 4th st N STE 300, Saint Petersburg, Florida 33702, United States
  • Inspection: Once the item is received, our team will inspect it to confirm it meets the eligibility criteria.

5. Defective or Damaged Items

In the rare case that an item arrives defective or damaged, we ask customers to:

  • Report the issue within 3 calendar days of delivery.
  • Provide photographic evidence or supporting documentation.
  • We will provide either a full replacement or a full refund, at no additional cost to the customer.

6. International Responsibilities and Customs

  • International returns may be subject to customs, import duties, or taxes in the destination country.
  • Customers are responsible for complying with their country’s regulations.
  • We do not control local customs processes, but we provide guidance wherever possible.

7. Refund Policy

At Geo Fashion, we are committed to providing excellent customer service and ensuring customer satisfaction. This Refund Policy explains the circumstances under which refunds may be issued.

Refund Eligibility

Customers may be eligible for a refund in the following situations:

  • The item received is defective or damaged.
  • The item received is significantly different from the product ordered.
  • The order cannot be delivered due to circumstances within our control.
  • A cancellation request is approved in accordance with our Cancellation Policy.

To request a refund, customers must contact our support team and provide the necessary information regarding their order.

Refund Requests

To submit a refund request, please provide:

  • Order number
  • Description of the issue
  • Supporting photographs or documentation, if applicable

Geo Fashion reserves the right to review all refund requests before approval.

Approved Refunds

If a refund request is approved, the refund will be issued to the original payment method used for the purchase.

Refunds are typically processed within 7–10 business days after approval. Processing times may vary depending on your bank, credit card issuer, or payment provider.

Partial Refunds

In certain situations, Geo Fashion may offer a partial refund as a goodwill resolution. Acceptance of a partial refund constitutes full settlement of the specific claim related to the order unless otherwise agreed in writing.

Restocking Fee

Returns that are not the result of our error, including change of mind, ordering the wrong size, or dissatisfaction with the product despite it matching the description, may be subject to a 10% restocking fee, which will be deducted from the refund amount. Original shipping charges are non-refundable.

No restocking fee will be charged for items that are defective, damaged, or incorrectly shipped by us.

Fraud Prevention

Geo Fashion reserves the right to deny refund requests that appear fraudulent, abusive, or in violation of our policies.

Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.

8. Commitment to Transparency

At Geo Fashion, we are dedicated to complete honesty and clarity in all aspects of the return and refund process:

  • All timelines, eligibility rules, and procedures are explicitly stated.
  • There are no hidden fees, misleading claims, or vague instructions.
  • Customers are fully informed of their responsibilities, including notification requirements, packaging standards, and shipping responsibilities.
  • Our support team is available to answer questions, clarify procedures, and guide customers through returns or exchanges at support@geofashion.us.

Contact Details

Email: support@geofashion.us

Phone Number: +1 307-310-8370

Business Address: 7901 4th st N STE 300, Saint Petersburg, Florida 33702, United States