Exchange Policy
At Geo Fashion, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer exchanges subject to the terms outlined below.
Exchange Eligibility
Customers may request an exchange within 15 days of receiving their order.
To qualify for an exchange, the item must:
- Be unused, unworn, and unwashed
- Be in its original condition
- Include all original tags and packaging
- Not show signs of damage caused by misuse, alteration, or improper care
Size Exchanges
If the item does not fit as expected, customers may request a size exchange, subject to product availability.
To assist with sizing issues, we may request photos and measurements of the received item before approving an exchange.
Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged, or different from what you ordered, please contact us within 3 days of delivery.
We may request photographs of the item to review the issue. Once approved, we will arrange a replacement or exchange at no additional cost to you.
Non-Exchangeable Items
The following items are not eligible for exchange:
- Customized or personalized products
- Final sale or clearance items
- Gift cards
- Items returned without prior authorization
- Items that have been used, washed, altered, or damaged after delivery
Exchange Process
To request an exchange, please contact our customer support team and provide:
- Order number
- Product name
- Reason for exchange
- Photos (if applicable)
Once your request is reviewed and approved, we will provide instructions for returning the item.
Return Shipping for Exchanges
Customers are responsible for a return shipping fee of $11.99 for all exchange requests.
However, Geo Fashion will cover the return shipping costs if:
- The wrong item was shipped.
- The item arrived damaged or defective.
To qualify for a shipping-cost waiver, customers may be required to provide photos or other documentation for verification.
Geo Fashion reserves the right to review and determine eligibility for return shipping coverage based on the circumstances of each exchange request.
Processing Time
Once the returned item is received and inspected, approved exchanges are typically processed within 1–3 business days.
Replacement items will be shipped according to our standard shipping procedures.
Product Availability
All exchanges are subject to inventory availability. If the requested replacement item or size is unavailable, we may offer:
- A comparable replacement product
- Store credit
Contact Us
If you have any questions regarding this Exchange Policy or wish to request an exchange, please contact us:
Geo Fashion
Email: support@geofashion.us
Phone Number: +1 307-310-8370
Business Address: 7901 4th st N STE 300, Saint Petersburg, Florida 33702, United States
We appreciate your business and are committed to ensuring a positive shopping experience with Geo Fashion.